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Customer service

Frequently asked questions

Here are the questions we receive the most. Is your question not listed? No problem, we are happy to help! Get in touch with our team here.

Orders placed before 4 PM(UTC+1) are generally shipped within 2 business days. Exceptions made are weekends and national holidays. If for any reason we are unable to process your order in the normal fashion we will contact you as soon as possible.

Orders placed before 4 PM(UTC+1) are generally shipped within 2 business days. Exceptions made are weekends and national holidays. If for any reason we are unable to process your order in the normal fashion we will contact you as soon as possible.

You will receive your tracking number(s) by email. Usually this email will hit your inbox within 36 hours and when it does it means your order has left the warehouse. If you haven’t received one, check your spam filter and then get in touch with us at support@bunker501.nl. 

At the bottom of your shopping cart or at the top of the checkout, there’s a field to enter a coupon code or gift certificate code. Enter your coupon or gift certificate code, then click”Apply” to deduct the coupon amount from your order total. If the amount exceeds the order total, the balance will remain on the coupon code to be used on future orders. 

Online chat

Can’t find what you’re looking for? You can start a chat below.

Location

Kelvinstraat 14A
7575 AS Oldenzaal
The Netherlands

Payments

We want your shopping experience to run smoothly. That is why we have several safe and reliable payment methods you can choose from. All the questions about the payment procedure can be found here.

Returns

Not satisfied with your product after all? Or is it broken? That’s a bummer. We’re going to do something about it. Promise. All the questions about returns and exchanges can be found here.

Privacy policy

Data privacy is of great importance to Bunker501 and we want to be open and transparent about processing your personal data. We, therefore, have a policy that explains how your personal data is processed and protected. All questions about privacy can be found here.

Delivery

If the article(s) you ordered are in stock, we will, of course, send them to you as soon as possible. Your order will then be delivered safely and discreetly by PostNL. All questions about ordering and delivery can be found here.

Account

Members get more! Manage all your orders and returns in one place. Order faster with your saved address information. Access your shopping cart on any device. Get information about the latest news, the newest products and last but not least, get discounts!

Didn't find what you were looking for?

Ask our team. Chat with us right now. We’re here to help.

  • Opening Hours Showroom
  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Thursday (night)
  • Friday
  • Saturday
  • Sunday
  • Open
  • 10:00am to 5:00pm
  • 10:00am to 5:00pm
  • 10:00am to 5:00pm
  • 10:00am to 5:00pm
  • 6:00pm to 9:00pm
  • 10:00am to 5:00pm
  • 10:00am to 4:00pm
  • Closed

Please note:

On Friday and Saturday our repair and upgrade department is closed.

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Shipping information

  • Swipe
  • Country
  • The Netherlands
  • Belgium, Germany
  • Austria, Denmark, France, Luxembourg, United Kingdom
  • Brazil, Isreal, Greece, Malta
  • Bulgaria, Croatia, Romania
  • Czech Republic, Estonia
  • Hungary, Ireland, Italy
  • Latvia, Finland, Lithuania
  • Norway
  • Poland, Portugal, Slovakia, Spain, Sweden
  • Shipping costs:
  • €4,95
  • €4,95
  • €9,95
  • €39,95
  • €24,95
  • €14,95
  • €14,95
  • €19,95
  • €29,95
  • €14,95
  • Free shipping from:
  • €50
  • €75
  • €150
  • €500
  • €450
  • €300
  • €300
  • €400
  • €500
  • €300

Shipping costs are an indication and may vary depending on the time of year. If you have any questions about our shipping, don't hestiate to reach out to our team. Visit customer service.

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