There could be a variety of reasons why you may want to return a product. We offer a 14 day period after you’ve received the item in which you can decide to either keep or return the item. If you have any questions regarding the return process, we’re happy to assist you in our customer service center.
Please download the RMA pdf using the link below. Note: We’re unable to process any returned items without a RMA form. You can only start a return if you’ve received a return label from us. You must complete the RMA form correctly and send it to us by email (firstname.lastname@example.org). After approval we will provide you with an RMA number in combination with a return label. Returns and refunds can take up to 7 days to be processed.
Rules for returns:
If for any reason you are not satisfied with the item you’ve purchased, you’re able to return the item to us within 14 days after you’ve received the item. Please note that you have to meet the following requirements to be eligible to return the item:
- The item or product has not been used. Having a hands-on look with the item is allowed.
- The item is still in a new state, e.g. no damage to the item that has been inflicted after the arrival of the item.
- The item needs to have all original labels, stickers and packaging present. (As much as is possible.)
When the returned items have arrived at our customer department and when the items are in good condition, as described above, we immediately refund the full price of the item according to the time you’ve purchased it. Refunds take place either via bank transfer, creditcard or Paypal, depending on the way you’ve purchased the now returned item. You will receive an e-mail notification when your refund ticket is being processed. Please, always include the customer receipt or a copy of the customer receipt when returning items. A note which helps us trace your order to your customer No. will greatly help speed up the refund process!
Any items that are returned not according to the methods described above we will charge any shipping or handling fees back at the customer.